Introduction
cozy-fern ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cozy-fern.com or use our pet care services.
Please read this privacy policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this privacy policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact or booking form on our website
- Register for our services
- Subscribe to our newsletter
- Contact us via email or other means
This information may include:
- Name and contact details (email address, postal address)
- Pet information (name, breed, age, health conditions)
- Service preferences and booking history
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on those pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our pet care services
- Process bookings and send confirmation communications
- Respond to your enquiries and provide customer support
- Send administrative information, such as updates to our terms and policies
- Send promotional communications (with your consent)
- Analyse website usage to improve user experience
- Protect against fraudulent or illegal activity
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in our operations (payment processors, email services)
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal data
- Correction of inaccurate or incomplete data
- Deletion of your personal data
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
To exercise these rights, please contact us using the details provided below.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.
Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us at:
cozy-fern
42 Parkside Avenue
Richmond, VIC 3121
Australia
Email: [email protected]